Delete your VOYA account

How to request deletion

You can request deletion in either of these ways:

1. In the app: open the VOYA app, go to Account → Profile → Support and send a deletion request, or use our feedback page and select “Delete my account”.
2. By email: send a message with the subject “Delete my account” from the email address registered on your VOYA account to support@voyasimless.com, including your registered phone number so we can verify you.

We verify that the request comes from the account owner before deleting anything. We may ask you to confirm from the registered email address or phone number. If you have an outstanding balance, an unfinished trip, or an open dispute, we will ask you to settle or close it first.

How long it takes

We acknowledge requests within 7 days and complete deletion within 30 days of verifying the request. Backup copies are purged on our normal backup rotation, within 90 days of deletion.

Data that is deleted

• Your login credentials and authentication records (email, password, Google/Apple sign-in link)
• Your profile: name, email address, phone number, and profile photo
• Saved places, favourite drivers and emergency contacts
• Ride chat messages and voice notes you sent
• Push notification device tokens
• Referral codes and promotional records tied to your account
• For drivers: vehicle details and identity-verification documents and images (NIN, driver’s licence and face-match photo), once the legal retention period below has passed

Data that is retained, and for how long

Some records must be kept after your account is deleted because Nigerian financial, tax and safety rules require it. These records are kept in a restricted form and are no longer linked to a usable account:

• Trip and fare records (pickup/destination, distance, fare, commission) — retained in anonymised or de-identified form for 7 years for tax and accounting purposes.
• Payment and wallet transaction records (amount, reference, status) — retained for 7 years for financial reconciliation, chargeback and tax obligations. Card details are never stored by VOYA; they are held by our payment processor, Paystack.
• Driver identity-verification records — retained for up to 5 years after the account closes, as required for transport licensing and passenger-safety obligations.
• Safety, fraud and dispute records — retained until the matter is resolved, and afterwards for up to 5 years where required by law or needed to defend a legal claim.

Nothing retained is used to contact you, to market to you, or to rebuild your account. We do not sell personal data and do not share it with advertisers.

What happens after deletion

Deletion is permanent and cannot be undone. You will lose access to your ride history, receipts, wallet balance, promotions and referral rewards. Any remaining wallet balance must be withdrawn or used before deletion; unclaimed balances are handled according to our Terms of Service. If you want to use VOYA again later, you will need to create a new account.

Delete some data without deleting the account

You can remove your profile photo, saved places, favourite drivers and emergency contacts directly in the app, and turn off location or notification permissions in your device settings, without closing your account. You may also email us to request only specific data be deleted, or to request a copy or correction of the data we hold.

Contact

Questions about deletion? Email support@voyasimless.com.