Privacy Policy
This Privacy Policy explains what information VOYA collects when you use our website (voyasimless.com) and our Android and iOS apps, why we collect it, how long we keep it, and the choices you have. VOYA is a ride-hailing service operating in Nigeria. It applies to riders, drivers and visitors.
1. Account information
When you create a VOYA account we collect your name, email address and a password, or the basic profile details shared by Google or Apple if you choose to sign in with them. Riders and drivers use the same account system; the role attached to your account determines which parts of the app you can access. You can update your name and contact details from your profile at any time.
2. Phone number and SMS verification
We collect your mobile phone number so riders and drivers can be contacted about a trip. To confirm the number belongs to you, we send a one-time code by SMS through our messaging provider, Termii. Termii receives your phone number and the message content solely to deliver it. Verification codes are short-lived, single-use, and are not usable again once verified or expired. Your number is only updated on your account after a code is successfully verified.
3. Precise location and ride tracking
With your permission, the app uses your device's precise location to detect your pickup point, show nearby drivers, and track a trip while it is in progress. During an active trip we record location points from the driver's device so the rider can follow the vehicle live, and so the actual distance and duration of the trip can be used to calculate a fair, transparent final fare. Location is collected in the foreground only — VOYA does not track you in the background or when the app is closed. You can refuse or withdraw location permission in your device settings; pickup detection and live tracking will then not work.
4. Profile photos
You may optionally upload a profile photo. Photos are held in private storage and are never publicly browsable. They are served through short-lived signed links, and are shown only to you and to the counterparty of a ride you are actually matched with — a rider sees their assigned driver's photo, and the driver sees the rider's — so both sides can identify each other safely at pickup. You can replace or remove your photo from your profile at any time.
5. Ride information
For every trip we store the pickup and destination addresses, the estimated and actual route, distance and duration, the fare and any waiting-time charges, the vehicle category, the parties involved, trip status and timestamps, cancellations and cancellation reasons, and the star ratings and feedback each side leaves. If you use in-app chat with your driver or rider, those messages are stored so both participants can read the conversation, and access is limited to the two people on that trip. Ride records are also used for receipts, support enquiries, lost-item reports, dispute resolution, safety investigations and fraud prevention.
6. Voice notes and microphone
Ride chat supports optional voice notes. The microphone is requested only at the moment you tap and hold the microphone button to record — never at app launch and never in the background. A voice note is stored so the other person on that trip can play it back, and it is not used for advertising or profiling. Declining microphone access leaves the rest of the app fully usable; text chat continues to work.
7. Payments and wallet
Card and bank-transfer payments and wallet top-ups are processed by Paystack, a licensed Nigerian payment processor. Your card details are entered on Paystack's secure checkout and are never stored by VOYA — we retain only the transaction reference, amount, currency, channel and status returned to us. Cash fares are recorded as a settlement on the trip. VOYA keeps a wallet ledger for riders and drivers showing credits, debits, fares, commission, promotions, referral rewards and payouts, so balances can be reconciled and payouts verified. Drivers who request a payout also provide bank account details for that transfer.
8. Driver identity verification (drivers only)
If you apply to drive on VOYA, we collect your vehicle details and identity documents and verify them through Prembly, an identity-verification provider. This includes your National Identification Number, your driver's licence details, and a photo used to confirm your face matches the identity on record. This information is used only to confirm you are legally permitted to drive and to keep riders safe, is reviewed by VOYA's admin team, and is not shown to riders. Riders never undergo KYC.
9. Push notifications and device tokens
With your permission, we store a device push token so we can notify you about ride requests, driver arrival, trip status, payments and safety events through Firebase Cloud Messaging. Tokens are tied to your account and are revoked when you sign out. You can turn notifications off in your device settings, but drivers will then miss incoming ride requests.
10. Cookies and similar technologies
Our website uses essential cookies to keep you signed in and secure, and — only with your consent — analytics and marketing cookies. Full details and your choices are in our Cookie Notice.
11. Data retention and deletion
We keep your account and trip records for as long as your account is active, and afterwards only where we must — for financial reconciliation, tax and regulatory obligations, or an open safety or fraud investigation. Verification codes and temporary tokens are discarded soon after use. You can ask us to delete your account and associated personal data, including profile photos and voice notes, by emailing support@voyasimless.com. You may also request a copy or correction of the data we hold about you.
12. How we protect your data
All traffic between the app and our servers is encrypted in transit over HTTPS. Access to trip, wallet and profile records is restricted at the database level so that you can only see your own data and the limited details of a trip you are part of. Profile photos and identity documents live in private storage reachable only through short-lived signed links. Administrative access is limited to authorised VOYA staff.
13. Children's privacy
VOYA is not intended for children. You must be at least 18 years old to create a VOYA account, whether as a rider or a driver. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will remove it.
14. Third-party service providers
We share the minimum data necessary with providers who help us run VOYA: Paystack (payments and payouts), Termii (SMS verification), Prembly (driver identity verification), Google Maps Platform (maps, places, routing and geocoding), Firebase Cloud Messaging (push notifications), Google and Apple (optional sign-in), and our cloud hosting and database provider. Each processes data only for the purpose we engage them for. We do not sell your personal data, and we do not share your data with advertisers.
15. Contact us
Questions about this Privacy Policy, or a request about your data? Email support@voyasimless.com or use our feedback page.
Last updated: August 2026. VOYA may update this Privacy Policy as the service grows.
See also: Terms of Service · Cookie Notice