Terms of Service
These Terms govern your use of the VOYA website and the VOYA Android and iOS apps, whether you use VOYA as a rider or as a driver. By creating an account or booking a ride you agree to them. If you do not agree, please do not use VOYA.
1. Who we are
VOYA is a technology platform that connects riders with independent drivers in Nigeria. VOYA does not itself provide transport services. Drivers on the platform are independent operators responsible for their own vehicles, licences and compliance with local law.
2. Your account
You must be at least 18 years old to hold a VOYA account. You agree to provide accurate information, to verify your phone number, and to keep your credentials confidential. You are responsible for activity on your account. One person, one account — accounts may not be shared, resold or transferred.
3. Bookings and matching
When you request a ride, VOYA dispatches your request to available drivers nearby. Drivers may accept or, where the feature is available, propose a fare. A trip is confirmed once a driver accepts and you confirm. VOYA does not guarantee that a driver will always be available, or that a specific vehicle, driver or arrival time will be met.
4. Fares, waiting time and payments
Fares are calculated from a base fare plus distance, time and any applicable booking fee for the vehicle category you choose. The amount shown before booking is an estimate; the final fare is reconciled from the actual distance and duration of the trip and any waiting-time charges that apply after the free waiting period once your driver has arrived. Changing your destination mid-trip will change the fare. You may pay by cash, wallet, card or bank transfer. Card, bank-transfer and top-up payments are processed by Paystack; VOYA never stores your card details. Fares are shown in Nigerian Naira.
5. Cancellations
Either party may cancel before a trip begins. A cancellation fee may apply where a driver has already travelled to your pickup point. Repeated cancellations, or repeatedly failing to appear for a confirmed trip, may lead to restrictions on your account.
6. Promotions, referrals and wallet
Promotional codes, welcome bonuses and referral rewards are offered at VOYA's discretion, may have conditions, and may be withdrawn or reversed if obtained through abuse, duplicate accounts or fraud. Wallet balances are credit for use on VOYA and are not a bank deposit or an interest-bearing account.
7. Driver obligations
Drivers must complete identity and document verification before going online, hold a valid driver's licence and vehicle papers, keep their vehicle roadworthy and clean, and comply with all traffic and transport law. Drivers must not drive under the influence, carry unauthorised passengers, request payment outside the app, or discriminate against riders. VOYA deducts a platform commission from completed trips and settles the balance through the driver wallet and payout process. Drivers are responsible for their own taxes.
8. Acceptable use and safety
You agree not to misuse VOYA — including harassment, threats, violence, discrimination, damaging a vehicle, carrying illegal or dangerous goods, tampering with the app, or attempting to defraud the platform. In-app chat and voice notes are for coordinating your trip only. Safety features such as SOS, trip sharing and emergency contacts are provided to help you, but they do not replace the emergency services — in an emergency, contact the authorities directly.
9. Ratings, feedback and suspension
Riders and drivers rate each other after a trip. VOYA may review ratings, reports and trip records and may warn, restrict, suspend or permanently remove an account that breaches these Terms or presents a safety or fraud risk.
10. Lost items and disputes
If you leave an item in a vehicle, report it through the app as soon as possible and we will try to help you and the driver reconnect. VOYA is not responsible for lost or damaged property. Fare and payment disputes should be raised through support; refunds, where appropriate, are issued at VOYA's discretion.
11. Service availability and changes
We work to keep VOYA available, but the service may be interrupted for maintenance, network issues, or events beyond our control. We may add, change or discontinue features, vehicle categories, service areas or pricing, and we will reflect material changes in the app or on this page.
12. Limitation of liability
To the fullest extent permitted by Nigerian law, VOYA is not liable for indirect or consequential loss arising from your use of the platform, from the conduct of a driver or rider, or from third-party services such as payment, mapping, messaging or verification providers. Nothing in these Terms excludes liability that cannot lawfully be excluded.
13. Privacy
Your use of VOYA is also governed by our Privacy Policy and Cookie Notice, which explain what data we collect and why.
14. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, and any dispute will be subject to the jurisdiction of the Nigerian courts.
15. Contact us
Questions about these Terms? Email support@voyasimless.com or use our feedback page.
Last updated: August 2026. VOYA may update these Terms as the service grows.
See also: Privacy Policy · Cookie Notice